Triaster Blog

Introducing IT Continuous Improvement to Enhance Customer Value

Posted by Tim Monahan on 12/01/18 11:56

I believe that IT should, first and foremost, enable and support the objectives of the business and one of the crucial objectives any business needs is to be fixated on is continuous Improvement. Ultimately, this means to delight the customers - which makes perfect sense as they are the ones who pay for the products and services the business provides. 

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Topics: Process Improvement

The 7 Wastes of Service That Are Killing Business Efficiency

Posted by Lynn Dudenhoefer on 09/01/18 12:20

You may already be aware of the 7 forms of waste in the manufacturing industry, first defined by Toyota; but what about other industries where specific types of manufacturing waste isn't relevant? In this article, I explore the 7 wastes of service and how you can identify them to improve business efficiency.

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Topics: Process Improvement

Improving the Physical Security Industry: Process Improvement Methods

Posted by Ollencio D'Souza on 03/01/18 13:10

Most Physical Security Industry blogs make a case for why other industries need Physical Security, but the future of the physical security industry relies on adapting to process improvement methods if it wants to stay relevant and develop a third eye that looks inward to improving business processes and harnessing the concepts of Continuous Improvement.

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Topics: Process Improvement

The Cost Savings Benefits of Business Process Management [An Analysis]

Posted by Lynn Dudenhoefer on 20/12/17 11:52

When looking at purchasing a BPM System, it can be hard to justify the investment when you aren't sure of the real potential benefits of Business Process Management software. 

Recently, the New Charter Group (one of Triaster's customers) provided us with their thorough cost savings analysis - which is why we are now able to show you what a potential organisational cost saving could look like and demonstrate why Business Process management is important.

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Topics: Increasing ROI, Process Improvement

8 Innovative Problem Solving Steps to Organisational Effectiveness

Posted by Lacides Castillo on 13/12/17 09:45

 Have you ever been frustrated by not having solved a difficult problem the right way or worried that you are wasting resources while providing little in the way of organisational effectiveness? This type of situation happens more than you might think and it has certainly happened to me. On top of that, nowadays there is an explosion of information that complicates both a problem's context and understanding, thus making the right decision becomes even more difficult.

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Topics: Process Improvement

Policy vs Process vs Procedure: What's the Difference?

Posted by Paul Elson-Vining on 12/12/17 14:47

One of the questions I have been asked on occasion concerns the comparison between policy vs process vs procedure and what the difference is? Over the years, I have created a lot of business management documentation and seen a great deal of processes, policies and procedures being created by Triaster’s customers.

I know that deciding which information should be captured in which type of document, can be a real minefield for the author - so, in this article we answer the question:

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Topics: BPM

How to Increase Staff Engagement and Ownership Over Business Processes

Posted by Lynn Dudenhoefer on 07/12/17 09:35

Triaster customers who are keen to increase staff engagement with their Business Processes tend to ask the same question: “How do I get people to take ownership of their processes?” Fortunately, having implemented Business Management Systems in various business arenas over the last few years, I have some golden rules to help you to achieve just that.

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Topics: Process Mapping, BPM

Breaking Down Silos and Building Up Quality Systems: The Deming Effect

Posted by Allen Scott on 05/12/17 11:16

 This article will attempt to tackle the age old problem of breaking down silos in industry, government, and education and building up quality systems that produce winning scenarios for all involved, using the principles that Deming famously created, by replacing systems of competition within organisations to those of co-operation.

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Topics: Quality

7 Process Mapping Skills You Need to Be Successful

Posted by Brad Fagan on 30/11/17 13:19

Just like Liam Neeson in the movie Taken, a process mapping pro needs to have a very particular set of process mapping skills. 

Process Mapping is an essential part of any process improvement project but how do you know where to focus your improvement efforts if you don’t have your processes mapped?

These are the key elements to getting process mapping right...

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Topics: Process Mapping

Process vs Procedure: How to Document Processes and Procedures

Posted by Paul Elson-Vining on 28/11/17 12:36

Over the years, while helping customers who have chosen to take a process based approach to their organisation's documentation, I have often been asked about the 'process vs procedure' problem - how to document processes and procedures. I am also asked, when documenting information, what should be documented as a process and what should be documented as a procedure?

The whole Process vs Procedure topic can get quite tricky, so I have provided two examples that clearly show the difference between the two when it comes to displaying organisational information as a process map or procedure.

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Topics: Process Mapping

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