All organisations rely on the collection and reporting of metrics to show how well they are doing and to work out a strategy for how to be more effective and efficient. The most common of these being the financial metrics, that get reported to the board.
As well as making sure that your company is hitting its sales targets and getting more customers, it is absolutely crucial to create a strategy to engage your company’s greatest asset - your team.
With unemployment currently low and more employees saying that they are open to leaving their current jobs, focus on employee retention is imperative for business owners and leaders.
When starting out to do anything, it's a really good idea to learn the mistakes most commonly made when doing it... and how to avoid them. This article sets out the 3 biggest mistakes made when process mapping and explains exactly how to avoid them.
Topics: Process Mapping
Employee engagement does not have to require the budget of Google in order to make an impact. In fact most employees value a strong relationship with their co-workers and managers over material gifts. Managers who invest in developing a strong relationship with their employees will have increased engagement and loyalty.
Triaster's process mapping software - Process Navigator - is now available free of charge.
Process Navigator is the ultimate drag-and-drop process mapping software, and is both full of functionality and really easy to use. In this article we celebrate that the latest version can be used for free and explore how to process map with Process Navigator.
Topics: Process Mapping
When putting together a process library for an organisation, one of the first questions you need to ask is, why do we need a process library?
Some time ago I became involved in a discussion about what constitutes version control and what the best method is for indicating the latest version. As part of the discussion we got into the realms of how we should represent the version.
At a workshop which I recently attended, the question, 'what is meant by document management?' was asked. It is a good question, which I both explore and answer in this article.
Firstly though, what is a document?
"I know that our organisation will really benefit from a BPM system, but I am having real trouble securing budget for one."
Is this how you feel? If so, it probably means that your business case is not getting buy-in from the Senior Management Team (SMT), because it is not persuading them that the returns on the investment required are of sufficient value.
How much change is too much change? During my time as a Quality Professional this question has been one I have struggled with.
On the one hand continuity of a process will lead to a consistent output, however section 10.3 of ISO 9001:2015 extols us to continually improve the suitability, adequacy and effectiveness of the quality management system.
Topics: Process Improvement