Of concern to senior managers in nearly all organisations is that resources are invested in those projects that deliver the best return on investment. The long term potential of an organisation rests in the ability of senior management to make these investment decisions well...
Since the introduction of software tools in the 1990's that enabled the desktop production of business diagrams, literally billions has been spent producing countless numbers of flowcharts, process maps and flow diagrams. But to what measure do they demonstrate a successful process improvement model?
Failure can often teach you more than success can. Like Thomas Edison said, 'I have not failed. I've just found 10,000 ways that won't work'. The concept of total quality management focuses on continuous improvement and this, along with the embedding of a quality culture, is the single most useful focus for framing quality management strategy.
If you work for a global organisation, sometimes you just can’t get everyone in the same room for a process mapping workshop, so the only answer is to set up a virtual Process Mapping Workshop. In this article, we explore how to run a successful workshop when everyone can't be in the same room.
Topics: Process Mapping
Getting people on board with process mapping while not making them bored, is one of the hardest tasks in a Business Management System implementation. Too often, we trip over ourselves up at the start line due to poor preperation or in knowing how the systems work, but not the people.
Mobile Workforce Management (MWM) is a crucial element in monitoring, tracking and organising your employees in the field. However, having a Workforce Management solution is only one part of establishing an effective on-site crew. You also want them to have full buy-in and use of your Integrated Management System (IMS).
What is Business Process Management? The world of BPM can be a strange and unnerving one, full of acronyms like BPM, BPMN, BPMS etc... and if you're not careful you can find yourself getting lost in the jargon of terms such as As-Is, Bottlenecks, Deliverables and Activities.
As anyone working for a housing association knows, these are testing times. Revenues are being squeezed like never before. However along with great challenges, great opportunities arise and although it might not feel like it, now is a time of great opportunity for housing associations.
Topics: Process Improvement
The terms process mapping, process improvement and business processes are used all the time by quality and improvement professionals; but what is a process? Triaster partner, Terry Giles, from Terry AG Consulting (previously Information Risk Analyst for Barclays Direct amongst others) explains.
Topics: Process Improvement
We all want to get the best ROI possible from any business purchases. Being sure of the value of purchases is critical to getting the best ROI from your process mapping software and convincing stakeholders to greenlight the purchase.
Topics: Increasing ROI