Triaster Blog

7 Process Mapping Skills You Need to Be Successful

Posted by Brad Fagan on 30/11/17 13:19

Just like Liam Neeson in the movie Taken, a process mapping pro needs to have a very particular set of process mapping skills. 

Process Mapping is an essential part of any process improvement project but how do you know where to focus your improvement efforts if you don’t have your processes mapped?

These are the key elements to getting process mapping right...

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Topics: Process Mapping

Process vs Procedure: How to Document Processes and Procedures

Posted by Paul Elson-Vining on 28/11/17 12:36

Over the years, while helping customers who have chosen to take a process based approach to their organisation's documentation, I have often been asked about the 'process vs procedure' problem - how to document processes and procedures. I am also asked, when documenting information, what should be documented as a process and what should be documented as a procedure?

The whole Process vs Procedure topic can get quite tricky, so I have provided two examples that clearly show the difference between the two when it comes to displaying organisational information as a process map or procedure.

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Topics: Process Mapping

The EFQM Excellence Model: Capturing Quality & Business Improvement

Posted by Victoria Glancy on 23/11/17 11:30

What makes organisations excellent? This is the question posed and answered by the EFQM Excellence Model which is the European standard for Quality. The point of quality is sustained and continuous improvement over time benefiting both the organisation and the customer which is why organisations have increasingly looked to implement quality focused initiatives such as the EFQM Model.

But what is the EFQM Model and why is it a necessary focus of business improvement?

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Topics: Quality, Process Improvement

10 Reasons Why BPM is Important for Your Business Improvement Strategy

Posted by Emma Harris on 21/11/17 15:30

To answer the question as to 'why BPM is important for your business improvement strategy' it is helpful to first look at the problem. The problem with business improvement is that it's an incredibly broad concept with all manor of voices offering 'best practice' and business improvement tools for success - it can be a needless time suck that offers very little real value.

Today's biggest business improvement hurdle has nothing to do with money and everything to do with the business improvement techniques we are investing our time into and the efficiency gains they are providing in the long run. This comes down to one important commodity...time and answering another important question...what is your time worth to you?

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Topics: BPM

Business Process Management for Real People

Posted by Terry Giles on 16/11/17 11:06

Human beings get bored and look to have a degree of variety in their life. Doing the same thing hour-upon-hour, day-after-day is not conducive to productivity when carrying out repetitive processes.

However, by their nature many business processes are repetitive and because we want to have consistently good outcomes from the processes, variability in the way the processes are carried out is discouraged. However, need this be the case?

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Topics: Quality, BPM

Total Quality Management: an Early Adopter of the ISO Process Approach

Posted by Emma Harris on 15/11/17 11:51

Total Quality Management (TQM) is an approach that focuses an organisation's efforts towards continually improving its ability to deliver high quality products and services to its customers. 

TQM enjoyed widespread attention during the late 1980s and early 1990s, but since then it has been somewhat overshadowed by the ISO 9000 family as well as Lean and Six Sigma. However, it is worth spending time thinking about, both because its implementation is generally based on the 8 principles of quality management - which were later formalised by the ISO 9000 certification processes - and because TQM describes a management approach to long-term success through customer satisfaction. 

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Topics: Quality, BPM

Capturing a Business Process: 3 Tips for Process Discovery Workshops

Posted by Emma Harris on 07/11/17 15:30

How do you most effectively capture your organisation's knowledge, experience and procedures into a process map? There are many approaches to process capture out there, but what works best and what will ensure that you capture the process correctly?

Over the years at Triaster, we have facilitated many process improvement projects for multiple customers in many different environments  - and we always start with a process discovery workshops. With the benefit of this experience, I would like to share some best practice approaches to running a process discovery workshop.

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Topics: Process Mapping

Process Hierarchies: Process Mapping Without the Complexity [Video]

Posted by Brad Fagan on 02/11/17 09:38

Understanding process hierarchies, levels, drill-downs, activities and outputs... can seem complex when you are new to process mapping and can befuddle you even if you've already been around the process block a few times.

If you want to improve a process however, you need to find a way to handle complexity - so let's work out how.

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Topics: Process Mapping

The Top 10 Benefits of Process Mapping

Posted by Carma Cooper on 26/10/17 11:41

 The benefits of process mapping in your organisation can be vast and, if done properly, will often provide a substantial return on investment in time, money and effort. Read through our 10 commandments of process mapping to learn about the benefits of process mapping software and how business process mapping can become one of your most valuable continual improvement tools.

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Topics: Process Improvement, Process Mapping

How to Successfully Transition to ISO 9001:2015 [Video]

Posted by Emma Harris on 24/10/17 10:43

'Tis the season to think about quality and more specifically, ISO 9001 requirements.  September 2018 is the deadline for the ISO 9001: 2015 transition, so it might be time to find out what's needed when the auditor comes calling.

In order to achieve the 2015 version, you are going to need to know:

  • What's different from the old version
  • Why the change was made
  • What's expected from you and your Quality Management System

This knowledge will go a long way in helping you understand the new ISO 9001 requirements auditors are looking for to award the new version of the standard.

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Topics: Quality

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