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When Quality Management Fails: Revenge of the Airline Customer in 2017

Posted by Brad Fagan on 09/06/17 13:46

No one likes flying. Not just because we are defying the laws of nature by taking over the domain of birds every time we take to the skies, but because for some reason Quality Management in the industry has taken a backseat to profit and boy does it take a backseat to profit.

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Business Process Modelling: How to Capture Cost, Effort and Time

Posted by Michael Cousins on 07/06/17 12:15

Business Process Modelling is a surprisingly complex topic in Business Process Management (BPM) with many different approaches. In this step-by-step, easy-to-follow guide I will try to remove the complexity and also explore one approach that many Triaster customers have found useful.

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Topics: Process Improvement

How to Avoid the Human Error Problem in Process Improvement Techniques

Posted by Terry Giles [Guest Post] on 02/06/17 11:25
Terry Giles, from Terry AG Consulting looks at a common problem of process improvement techniques - How people often  underestimate the complexity and how you can avoid this turning into a real problem for you and your organisation.
 
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Topics: Process Improvement

The Importance of Process Quality Control: A Quick Case Study

Posted by Paul Elson-Vining on 31/05/17 11:47

I was talking with an auditor recently who had visited an organisation which did not hold process quality control as a primary concern, saying they had too many other things to worry about. When asked how much mistakes cost, the answer was ‘not a lot’. The auditor wanted to see if they could get the customer to re-evaluate their position.

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Topics: Quality

How Process Mapping Can Save Your Company Money

Posted by Michael Cousins on 25/05/17 15:21

There are many ways to save money with process mapping tools, this is achieved through developing a testable model of your processes in order to accomplish the end goal of cutting waste via continual improvement.

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Topics: Process Mapping

How to be More Productive at Work: 5 Apps That Will Raise Your Game

Posted by Brad Fagan on 24/05/17 14:50

'How to be More Productive at Work?' That's the question every employee who cares about their job wants the answer to and the answer is a little bit more complicated than just 'stop being lazy'. The spectrum can include those who get distracted easily by shiny internet marketing and those who have trouble finishing tasks in a timely manner. 

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Topics: Process Improvement

Triaster's Recent BPM Update is Completely Visio Compatible

Posted by Brad Fagan on 19/05/17 13:39

Triaster's Most recent Product Release update had its rollout earlier this year. It was a move in the direction of opening up the Triaster platform to a greater level of flexibility and compatibility.

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Topics: BPM

What are the 7 Wastes That are Killing Business Efficiency?

Posted by Michael Cousins on 17/05/17 14:34

The 7 wastes are activities identified in an organisation that do not add value but cost money. It is estimated that only 5% of our time actually adds value to the customer; if this indeed is true, it means that every company can learn from the 7 wastes to cut out wasteful processes and increase the percentage of value adding processes.  

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Topics: Process Improvement

How to Develop and Implement a Risk Management Process in Your Business

Posted by Emma Harris on 11/05/17 16:57

Your risk management process approach needs to be wrapped up in your quality strategy - in my experience, you can't really talk about one without also focusing on the other. This article deals with the cost of quality failure,  5 risk management process principles you need to put in place, putting a quality focus at the heart of your business and the type of tool you'll need to drive its success. 

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Topics: Quality

10 Ways Business Process Management Software Can Improve Your Business

Posted by Brad Fagan on 09/05/17 17:43

Business Process Management software is designed to make business improvement as easy and accurate as possible – it is a means to an end and that end is why it is worth purchasing. However, Business Process Management vendors often have a problem communicating exactly why you should care even though one of the big benefits is return on investment.

In fact, according to a Gartner survey, 80% of organisations conducting Business Process Management (BPM) projects will experience an internal rate of return better than 15%

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Topics: BPM