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Brad Fagan

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What is Continuous Improvement? A Simple Guide

Posted by Brad Fagan on 20/06/18 10:15

Continuous improvement is an ongoing, long-term approach to improving processes, products and services.

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Topics: Process Improvement

HSE Management Systems: Reducing Accidents in the Workplace

Posted by Brad Fagan on 10/05/18 12:36

HSE Management systems play an extremely important role in reducing risk, creating a culture that places importance on health and safety and in supporting the continuous improvement of all business processes. A dedicated HSE Management System will ultimately help to avoid incidents in the workplace by identifying steps in the process where risk is a real factor, assigning responsibility for the improvement and communicating the roll out of the new process once agreed.

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Topics: Quality, Process Improvement

Using a RACI Matrix Template for Business Process Improvement

Posted by Brad Fagan on 02/05/18 13:17

When organisations face the need to create better oversight of their business processes, they implement a RACI Matrix. A RACI Matrix is important for organisations that wish to prevent process failure, identify accountability and responsibility and organise processes so that nothing is overlooked. In this article, I lay out what a RACI Matrix is, why having a RACI Matrix template so important to a business improvement plan and why you need more than just a RACI process to solve business efficiency problems.

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Topics: Process Improvement

Enterprise Resource Planning Projects: Integrating BPM for ERP Success

Posted by Brad Fagan on 27/04/18 09:30

When Enterprise Resource Planning projects are incorrectly implemented and used, this can cause real problems and inefficiency in an organisation. However, the problem may not be the ERP or employee; the problem may be driven by process problems that Enterprise Resource Planning systems aren't set up to deal with. 

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Topics: Process Improvement

The Dangers of Business Process Optimization: An Analysis

Posted by Brad Fagan on 04/04/18 14:39

Business process optimization in an organization is certainly a double-edged sword. It is both imperative to growth and staying relevant in an ever-changing business environment, and dangerous if not handled correctly.

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Topics: Process Improvement

How a Process Library Can Solve Business Efficiency Problems

Posted by Brad Fagan on 29/03/18 12:14

If your organisation is having business efficiency problems or you just want to improve what you already have, you need to consider getting a process library. This ensures that employees are performing the same process using the same process methods. A great misnomer in business today is that efficiency problems owe largely to a lack of employee engagement but if you don't have a standard way of working, the same task will be performed 10 different ways by 10 different people.

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Topics: Process Improvement, BPM

7 Process Mapping Skills You Need to Be Successful

Posted by Brad Fagan on 30/11/17 13:19

Just like Liam Neeson in the movie Taken, a process mapping pro needs to have a very particular set of process mapping skills. 

Process Mapping is an essential part of any process improvement project but how do you know where to focus your improvement efforts if you don’t have your processes mapped?

These are the key elements to getting process mapping right...

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Topics: Process Mapping

Process Hierarchies: Process Mapping Without the Complexity [Video]

Posted by Brad Fagan on 02/11/17 09:38

Understanding process hierarchies, levels, drill-downs, activities and outputs... can seem complex when you are new to process mapping and can befuddle you even if you've already been around the process block a few times.

If you want to improve a process however, you need to find a way to handle complexity - so let's work out how.

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Topics: Process Mapping

Change Management vs Continuous Improvement: Which is best for you?

Posted by Brad Fagan on 19/10/17 11:49

Change management and continuous improvement are sometimes used interchangeably to describe transformational changes to a business or its way of working. However, these terms are focused on very different change strategies, and the method you choose will depend on how you want the changes to be made and how much of a cultural upheaval your company can tolerate. Often a combination of these two is the best approach.

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Topics: Process Improvement, BPM

3 Time-Saving Tips for Microsoft Visio Process Mapping

Posted by Brad Fagan on 11/10/17 15:40

Over the years I have worked with lots of different businesses both training on how to process map, and also creating business process maps myself. As a result of this, I completely empathise with anyone who spends time using Visio Process Mapping.

Microsoft Visio is a great tool, which provides the user with masses of functionality, but I’ve found that this is sometimes a drawback. With there being so much useful functionality, how do you know what to use? And when? And for what purpose?

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Topics: Process Mapping

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