Process Hierarchies: Process Mapping Without the Complexity [Video]

Brad Fagan

Understanding process hierarchies, levels, drill-downs, activities and outputs... can seem complex when you are new to process mapping and can befuddle you even if you've already been around the process block a few times.

If you want to improve a process however, you need to find a way to handle complexity - so let's work out how.

Process Hierarchies

A Process Hierarchy is an overview of the relationship between a group of maps, showing both higher and lower levels.

Process hierarchies divide complex processes into smaller parts, following the principle 'from abstract to concrete', with the strategy at the top level and the detail at the bottom level. 

The level of detail to capture in a process hierarchy is always difficult to decide, but we have found that most people organise their process maps into 3 or 4 levels.

process map drill down triaster 1.png

It is these levels that we are going to look at today and how a process mapping project can behave very differently depending on whether you've decided to map from the top-down or from the bottom-up.

It's also important to realise that although the content in this video may seem difficult, it was created so that you could understand the complexity, not shy away from it. To further help you understand the complexity, I suggest you download our BPM Terminology Buster which covers the 39 terms of Business Process Management, explaining terms from Activity to Output to Workflow Management Tool. 

Process Mapping Without the Complex Process Hierarchies  

Wistia video thumbnail - How to Process Map Without the Complexity

Thanks for reporting a problem. We'll attach technical data about this session to help us figure out the issue. Which of these best describes the problem?

Any other details or context?



This video is based on the article: Process Mapping How To: A Practical Solution to Stop You Getting Lost written by Terry Giles.

New Call-to-action

Related Articles:

Mapping business processes: What level should I map to?

What is BPM Terminology? 39 Essential Terms Explained

Process Mapping How To: A Practical Solution to Stop You Getting Lost


Written by Brad Fagan

Brad joined Triaster in 2016 as our Content Marketing Executive hailing all the way from Middle Earth (the film version, not the book) – New Zealand. Brad’s video skills soon resulted in new weekly Triaster videos and his individual touch in some of the Connector and blog articles. In June 2018 Brad moved to Germany with his wife Lynn.