Triaster Blog

Business Process Management for Real People

Posted by Terry Giles [Guest Post] on 16/11/17 11:06

Human beings get bored and look to have a degree of variety in their life. Doing the same thing hour-upon-hour, day-after-day is not conducive to productivity when carrying out repetitive processes.

However, by their nature many business processes are repetitive and because we want to have consistently good outcomes from the processes, variability in the way the processes are carried out is discouraged. However, need this be the case?

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Topics: Quality, BPM

Total Quality Management: an Early Adopter of the ISO Process Approach

Posted by Emma Harris on 15/11/17 11:51

Total Quality Management (TQM) is an approach that focuses an organisation's efforts towards continually improving its ability to deliver high quality products and services to its customers. 

TQM enjoyed widespread attention during the late 1980s and early 1990s, but since then it has been somewhat overshadowed by the ISO 9000 family as well as Lean and Six Sigma. However, it is worth spending time thinking about, both because its implementation is generally based on the 8 principles of quality management - which were later formalised by the ISO 9000 certification processes - and because TQM describes a management approach to long-term success through customer satisfaction. 

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Topics: Quality, BPM

Capturing a Business Process: 3 Tips for Process Discovery Workshops

Posted by Emma Harris on 07/11/17 15:30

How do you most effectively capture your organisation's knowledge, experience and procedures into a process map? There are many approaches to process capture out there, but what works best and what will ensure that you capture the process correctly?

Over the years at Triaster, we have facilitated many process improvement projects for multiple customers in many different environments  - and we always start with a process discovery workshops. With the benefit of this experience, I would like to share some best practice approaches to running a process discovery workshop.

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Topics: Process Mapping

Process Hierarchies: Process Mapping Without the Complexity [Video]

Posted by Brad Fagan on 02/11/17 09:38

Understanding process hierarchies, levels, drill-downs, activities and outputs... can seem complex when you are new to process mapping and can befuddle you even if you've already been around the process block a few times.

If you want to improve a process however, you need to find a way to handle complexity - so let's work out how.

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Topics: Process Mapping

The Top 10 Benefits of Process Mapping

Posted by Carma Cooper on 26/10/17 11:41

 The benefits of using a process mapping tool in your organisation can be vast and, if done properly, will often provide a substantial return on investment in time, money and effort. Read through our Top 10 to learn about the benefits of process mapping software and how business process mapping can become one of your most valuable continual improvement tools.

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Topics: Process Improvement, Process Mapping

How to Successfully Transition to ISO 9001:2015 [Video]

Posted by Emma Harris on 24/10/17 10:43

'Tis the season to think about quality and more specifically, ISO 9001 requirements.  September 2018 is the deadline for the ISO 9001: 2015 transition, so it might be time to find out what's needed when the auditor comes calling.

In order to achieve the 2015 version, you are going to need to know:

  • What's different from the old version
  • Why the change was made
  • What's expected from you and your Quality Management System

This knowledge will go a long way in helping you understand the new ISO 9001 requirements auditors are looking for to award the new version of the standard.

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Topics: Quality

Change Management vs Continuous Improvement: Which is best for you?

Posted by Brad Fagan on 19/10/17 11:49

Change management and continuous improvement are sometimes used interchangeably to describe transformational changes to a business or its way of working. However, these terms are focused on very different change strategies, and the method you choose will depend on how you want the changes to be made and how much of a cultural upheaval your company can tolerate. Often a combination of these two is the best approach.

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Topics: Process Improvement, BPM

The Process Improvement Catch 22: The Law of Unintended Consequences

Posted by Terry Giles [Guest Post] on 16/10/17 11:43

There are many ways that process mapping can be used in an organisation to improve how that organisation works, but the one use that I have found to be the most productive is to model the 'what if' scenario. The law of unintended consequences comes in to play in too many efforts to drive improvement, particularly when improvements are driven on a local basis.

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Topics: Process Improvement

3 Time-Saving Tips for Microsoft Visio Process Mapping

Posted by Brad Fagan on 11/10/17 15:40

Over the years I have worked with lots of different businesses both training on how to process map, and also creating business process maps myself. I have also held an internal auditor position where I was responsible for maintaining and auditing business process maps. As a result of this, I completely empathise with anyone who spends time using Visio Process Mapping.

Microsoft Visio is a great tool, which provides the user with masses of functionality, but I’ve found that this is sometimes a drawback. With there being so much useful functionality, how do you know what to use? And when? And for what purpose?

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Topics: Process Mapping

10 Business Improvement Techniques to Stop Wasting Money

Posted by Emma Harris on 10/10/17 12:29

Having an effective business strategy is more than just finding new and improved ways of getting new customers, it's also about implementing the type of business improvement techniques that stop waste and ensure higher levels of efficiency.

Waste is the real killer in business. It has been estimated that as much as 95% of our business processes are wasteful - that's a great mark for an exam, but pretty appalling if you don't want to pump money straight down a funnel. 

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Topics: Increasing ROI

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