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Brad Fagan

Recent Posts

The Process Library Checklist: Integrate Your Team With Your Process Software

Posted by Brad Fagan on 21/07/17 10:20

Triaster customers find our Process Library Go Live checklists very useful. They know that for their Business Management System (BMS) to deliver the most value it must have what we call the 3 'U's - being Useful, Usable and Used.

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Topics: Process Improvement, Process Mapping

How to Process Map: A Simple Whiteboard Tutorial (Video)

Posted by Brad Fagan on 17/07/17 13:24

Business Process Mapping can be surprisingly complex and it can also relatively easy depending on what level you are mapping to, how you are capturing the process and what you are using it to show.

This tutorial will demonstrate how to process map in a simple and easy way, keeping the process high level while also providing you with all the information you need to map in a more complex manner.

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Topics: Process Mapping

What is Business Improvement? The Evolution of Improvement Concepts

Posted by Brad Fagan on 07/07/17 12:37

If I asked you, 'what is business improvement?', you might reply with something simple like 'improving business performance'. This might include targeting ROI, cutting out business waste, or harnessing the latest tech innovations such as automation. You could throw around buzz words such as 'business transformation', 'continual improvement' or 'business intelligence' - but as business has changed, the definition of business improvement has also changed and the box of stuff you need to make those improvements happen has gotten a whole lot larger.

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Topics: Process Improvement

The Big 3 Problems & Uses of BPM Software in 2017 According to Users

Posted by Brad Fagan on 30/06/17 11:46

A recent research report from Software Advice uncovered two very interesting user trends – one uncovers the 3 major problems BPM software users are facing, the other deals with the 3 most important functions of BPM software according to users.

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A Beginner's Guide to Business Process Mapping: 10 Steps for Success

Posted by Brad Fagan on 19/06/17 12:06

One of the big problems with business process improvement is it's hard to know exactly where to start. Business Process Mapping can be particularly confusing for the uninitiated and is not simply as easy as 1,2,3. Because of this I've created a 10 step beginner's guide video (that's enough numbers right?) to help you to hit the ground running in your process improvement journey.

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Topics: Process Mapping

When Quality Management Fails: Revenge of the Airline Customer in 2017

Posted by Brad Fagan on 09/06/17 13:46

No one likes flying. Not just because we are defying the laws of nature by taking over the domain of birds every time we take to the skies, but because for some reason Quality Management in the industry has taken a backseat to profit and boy does it take a backseat to profit.

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How to be More Productive at Work: 5 Apps That Will Raise Your Game

Posted by Brad Fagan on 24/05/17 14:50

'How to be More Productive at Work?' That's the question every employee who cares about their job wants the answer to and the answer is a little bit more complicated than just 'stop being lazy'. The spectrum can include those who get distracted easily by shiny internet marketing and those who have trouble finishing tasks in a timely manner. 

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Topics: Process Improvement

Triaster's Recent BPM Update is Completely Visio Compatible

Posted by Brad Fagan on 19/05/17 13:39

Triaster's Most recent Product Release update had its rollout earlier this year. It was a move in the direction of opening up the Triaster platform to a greater level of flexibility and compatibility.

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Topics: BPM

10 Ways Business Process Management Software Can Improve Your Business

Posted by Brad Fagan on 09/05/17 17:43

Business Process Management software is designed to make business improvement as easy and accurate as possible – it is a means to an end and that end is why it is worth purchasing. However, Business Process Management vendors often have a problem communicating exactly why you should care even though one of the big benefits is return on investment.

In fact, according to a Gartner survey, 80% of organisations conducting Business Process Management (BPM) projects will experience an internal rate of return better than 15%

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Topics: BPM

How to Build Your Own Process Improvement Project Plan - An Analysis

Posted by Brad Fagan on 13/04/17 15:45

So, you want to improve your business processes but you're in need of a process improvement project plan. Having a plan is very important for understanding the tools you need, the steps to take and the changes to make. Luckily, we have laid all of these out for you to follow.

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Topics: Process Improvement