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Brad Fagan

Recent Posts

A Beginner's Guide to Business Process Mapping: 10 Steps for Success

Posted by Brad Fagan on 19/06/17 12:06

One of the big problems with business process improvement is it's hard to know exactly where to start. Business Process Mapping can be particularly confusing for the uninitiated and is not simply as easy as 1,2,3. Because of this I've created a 10 step beginner's guide video (that's enough numbers right?) to help you to hit the ground running in your process improvement journey.

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Topics: Process Mapping

When Quality Management Fails: Revenge of the Airline Customer in 2017

Posted by Brad Fagan on 09/06/17 13:46

No one likes flying. Not just because we are defying the laws of nature by taking over the domain of birds every time we take to the skies, but because for some reason Quality Management in the industry has taken a backseat to profit and boy does it take a backseat to profit.

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How to be More Productive at Work: 5 Apps That Will Raise Your Game

Posted by Brad Fagan on 24/05/17 14:50

'How to be More Productive at Work?' That's the question every employee who cares about their job wants the answer to and the answer is a little bit more complicated than just 'stop being lazy'. The spectrum can include those who get distracted easily by shiny internet marketing and those who have trouble finishing tasks in a timely manner. 

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Topics: Process Improvement

Triaster's Recent BPM Update is Completely Visio Compatible

Posted by Brad Fagan on 19/05/17 13:39

Triaster's Most recent Product Release update had its rollout earlier this year. It was a move in the direction of opening up the Triaster platform to a greater level of flexibility and compatibility.

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Topics: BPM

10 Ways Business Process Management Software Can Improve Your Business

Posted by Brad Fagan on 09/05/17 17:43

Business Process Management software is designed to make business improvement as easy and accurate as possible – it is a means to an end and that end is why it is worth purchasing. However, Business Process Management vendors often have a problem communicating exactly why you should care even though one of the big benefits is return on investment.

In fact, according to a Gartner survey, 80% of organisations conducting Business Process Management (BPM) projects will experience an internal rate of return better than 15%

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Topics: BPM

How to Build Your Own Process Improvement Project Plan - An Analysis

Posted by Brad Fagan on 13/04/17 15:45

So, you want to improve your business processes but you're in need of a process improvement project plan. Having a plan is very important for understanding the tools you need, the steps to take and the changes to make. Luckily, we have laid all of these out for you to follow.

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Topics: Process Improvement

Develop A Quality Management Strategy: 2 Failures You Can Learn From (Video)

Posted by Brad Fagan on 22/03/17 11:40

Failure can often teach you more than success can. Like Thomas Edison said, 'I have not failed. I've just found 10,000 ways that won't work'.  The concept of total quality management focuses on continuous improvement and this, along with the embedding of a quality culture, is the single most useful focus for framing quality management strategy.

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Topics: Quality

How to Connect Your Mobile Workforce With Your In-house One

Posted by Brad Fagan on 15/03/17 15:47

Mobile Workforce Management (MWM) is a crucial element in monitoring, tracking and organising your employees in the field. However, having a Workforce Management solution is only one part of establishing an effective on-site crew. You also want them to have full buy-in and use of your Integrated Management System (IMS).

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Topics: BPM

What Is Business Process Management? Helping You Nail the Terminology

Posted by Brad Fagan on 10/03/17 11:40

What is Business Process Management? The world of BPM can be a strange and unnerving one, full of acronyms like BPM, BPMN, BPMS etc... and if you're not careful you can find yourself getting lost in the jargon of terms such as As-Is, Bottlenecks, Deliverables and Activities. 

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Topics: BPM

What Is the EFQM Excellence Model and How Useful is it For You?

Posted by Brad Fagan on 24/02/17 15:30

So you want to be excellent? Not everyone can be. It takes hard work, commitment to the 'excellence cause' and a willingness to do things that other companies won't.

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Topics: Quality