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Brad Fagan

Recent Posts

Process Hierarchies: Process Mapping Without the Complexity [Video]

Posted by Brad Fagan on 02/11/17 09:38

Understanding process hierarchies, levels, drill-downs, activities and outputs... can seem complex when you are new to process mapping and can befuddle you even if you've already been around the process block a few times.

If you want to improve a process however, you need to find a way to handle complexity - so let's work out how.

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Topics: Process Mapping

Change Management vs Continuous Improvement: Which is best for you?

Posted by Brad Fagan on 19/10/17 11:49

Change management and continuous improvement are sometimes used interchangeably to describe transformational changes to a business or its way of working. However, these terms are focused on very different change strategies, and the method you choose will depend on how you want the changes to be made and how much of a cultural upheaval your company can tolerate. Often a combination of these two is the best approach.

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Topics: Process Improvement, BPM

3 Time-Saving Tips for Microsoft Visio Process Mapping

Posted by Brad Fagan on 11/10/17 15:40

Over the years I have worked with lots of different businesses both training on how to process map, and also creating business process maps myself. I have also held an internal auditor position where I was responsible for maintaining and auditing business process maps. As a result of this, I completely empathise with anyone who spends time using Visio Process Mapping.

Microsoft Visio is a great tool, which provides the user with masses of functionality, but I’ve found that this is sometimes a drawback. With there being so much useful functionality, how do you know what to use? And when? And for what purpose?

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Topics: Process Mapping

Triaster Receives Two BPM Software Awards From FinancesOnline

Posted by Brad Fagan on 06/10/17 16:39

Triaster recently got favorable ratings from one of the top software review sites online. Our BPM software solution was examined by B2B directory and came through with a score of 8.0 out of 10 and a user satisfaction rating of 95%.

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Topics: BPM

The Construction Industry's Efficiency Curse Needs Digital Transformation

Posted by Brad Fagan on 05/10/17 10:58

It's an interesting time in the construction industry. It is at the tipping point of digital transformation, which, according to many experts, equates to a 'digital construction revolution'. 

In the run-up to UK Construction Week next week and Digital Construction Week the following week, October seems like a pretty good month to talk about the influence digital transformation is having on the construction industry right now and make you aware of the '4th Industrial Revolution' and why the construction industry needs it badly.

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Topics: Process Improvement

7 Useful Tips to Transition to ISO 9001 2015 [Infographic]

Posted by Brad Fagan on 27/09/17 12:10

Because it's now less than a year to go to become compliant with the latest ISO 9001 2015 quality standard, we are ramping up our efforts to get you ready.

Today's quality offering (pun intended) is an infographic with 7 'ISO transition tips' and a white paper written by ISO 9001 Standard expert Mark Braham (which you should really download and read now if you haven't already). 

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Topics: Quality

Why Your Process Improvement Project Plan is Failing

Posted by Brad Fagan on 21/09/17 12:49

You might have a process improvement project plan that's failing, or possibly just want to learn how to make sure it never fails; either way, in this article we identify why process improvement projects fail and what you might be getting wrong with your planning and implementation.

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Topics: Process Improvement

20 Business Improvement Experts Give Their Golden Rule For Success

Posted by Brad Fagan on 19/09/17 16:11

 Recently, I asked 20 respected Business Improvement experts to give their view on the number one golden rule for achieving success with any Business Improvement project.

I wanted to see if there was

1: A consistent practice for business improvement success and;

2: A way of helping others to prioritise the most important aspects of improvement projects.

I am happy to say that you will be able to identify both in this article.

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Topics: BPM

GDPR Compliance: Why You Need to Get Your House in Order

Posted by Brad Fagan on 12/09/17 11:39

Are you on your way to GDPR compliance? The General Data Protection Regulation or GDPR, is a robust, 88-page regulation which is a game changer in privacy law and will almost certainly affect how organisations do business if they control the data of any EU citizen.

The new regulation was created to give consumers a greater say in how their personal data is used and bring current data protection legislation up to date. The idea is that by doing this, businesses are given a simpler, clearer legal environment within which to operate. The purpose of this article is to give you a GDPR summary and help you get GDPR compliant.

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Topics: Process Improvement

The 4 Essential Pillars of Business Continual Improvement  [Infographic]

Posted by Brad Fagan on 07/09/17 14:17

Everyone wants to meet KPIs and to constantly improve, but Continual Improvement in business is easier said than done. Often, if you view improvement on a graph, it will look a bit like an up and down zig zag — you will get good months and bad months.

The process approach to Continual Improvement is about modelling increases in an organisation’s process efficiency and keeping the swings down, creating more control and increasing productivity with incremental change.

It is important to keep in mind that there is always room to improve efficiency no matter how high the uptick is going but 'how' is the question. It all starts with the first of the 4 Pillars - capture. 

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Topics: Process Improvement

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