Everyone wants to meet KPIs and to constantly improve, but Continual Improvement in business is easier said than done. Often, if you view improvement on a graph, it will look a bit like an up and down zig zag — you will get good months and bad months.
The process approach to Continual Improvement is about modelling increases in an organisation’s process efficiency and keeping the swings down, creating more control and increasing productivity with incremental change.
It is important to keep in mind that there is always room to improve efficiency no matter how high the uptick is going but 'how' is the question. It all starts with the first of the 4 Pillars - capture.