Triaster Blog

Triaster Business Process Management Review: Customer Satisfaction Survey

Posted by Jo Dolton on 20/02/18 10:41

Over the past year or so, Triaster has introduced a new method of assessing customer satisfaction. Essentially, we are working to align the level of customer satisfaction with the things that are most important to our customers. That's why we  are now compiling customised Business Process Management reviews, that allow us to understand our customers' satisfaction against their expressed satisfaction criteria which enables us to deliver the best BPM platform and services we can.

In this article we explain our Business Process Management reviews, reveal the results thus far and encourage our customers to start the Customer Satisfaction Survey process (if they haven't already).

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Topics: Process Improvement

How Cloud BPM Creates Business Process Improvement Opportunities

Posted by Lynn Dudenhoefer on 13/02/18 10:38

In the past decade, business process improvement technology has developed rapidly. In the face of such rapid expansion, Business Process Management software systems have had to grow and improve by offering cloud BPM services. Many organisations however, are not aware of the improvement opportunities of cloud-based BPM systems.

In fact, some organisations are still using paper-based processes, which is a little like showing up with a horse and cart to drag race a Ferrari. So if you want to understand more about how cloud BPM systems can offer a seriously needed performance boost to your business process improvement initiative then continue reading...

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Topics: Process Improvement

Problems with Continuous Improvement: Achieving Employee Buy In

Posted by Emma Harris on 31/01/18 15:47

One of the biggest problems with continuous improvement when implementing a Business Management Sustem is achieving employee buy in, i.e. for the employees to follow the agreed processes.

At Triaster, we work with many different organisations from many different sectors, but getting their employees to use their Business Process Management system and follow the correct process is always a challenge.

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Topics: Process Improvement, BPM

7 Steps to Improve Business Performance: Baldrige Excellence Framework

Posted by Brenda Lopez on 29/01/18 11:28

In order to stay relevant and competitive, organisations have to find ways to improve business performance across the board; one of the best ways of succeeding is with continuous process improvement. Brenda Lopez, Business Process Consultant, National Baldrige Examiner and Certified Green Belt Lean Six Sigma, explains the Baldrige Excellence Framework and how it can be exactly what the business doctor ordered when trying to improve business performance... 

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Topics: Quality, Process Improvement

How to Implement Value Stream Mapping Software in a BPM System

Posted by Lynn Dudenhoefer on 24/01/18 09:49
If you are looking for examples of how to use value stream mapping software, you have come to the right place. In essence, Value Stream Mapping is a lean manufacturing technique which allows you to document, analyse and improve your business processes. 'Process', in this context, refers to the flow of information as well as materials required to produce a product or service for a potential consumer.
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Topics: Process Improvement, Process Mapping

Introducing IT Continuous Improvement to Enhance Customer Value

Posted by Tim Monahan on 12/01/18 11:56

I believe that IT should, first and foremost, enable and support the objectives of the business and one of the crucial objectives any business needs is to be fixated on is continuous Improvement. Ultimately, this means to delight the customers - which makes perfect sense as they are the ones who pay for the products and services the business provides. 

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Topics: Process Improvement

The 7 Wastes of Service That Are Killing Business Efficiency

Posted by Lynn Dudenhoefer on 09/01/18 12:20

You may already be aware of the 7 forms of waste in the manufacturing industry, first defined by Toyota; but what about other industries where specific types of manufacturing waste isn't relevant? In this article, I explore the 7 wastes of service and how you can identify them to improve business efficiency.

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Topics: Process Improvement

Improving the Physical Security Industry: Process Improvement Methods

Posted by Ollencio D'Souza on 03/01/18 13:10

Most Physical Security Industry blogs make a case for why other industries need Physical Security, but the future of the physical security industry relies on adapting to process improvement methods if it wants to stay relevant and develop a third eye that looks inward to improving business processes and harnessing the concepts of Continuous Improvement.

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Topics: Process Improvement

The Cost Savings Benefits of Business Process Management [An Analysis]

Posted by Lynn Dudenhoefer on 20/12/17 11:52

When looking at purchasing a BPM System, it can be hard to justify the investment when you aren't sure of the real potential benefits of Business Process Management software. 

Recently, the New Charter Group (one of Triaster's customers) provided us with their thorough cost savings analysis - which is why we are now able to show you what a potential organisational cost saving could look like and demonstrate why Business Process management is important.

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Topics: Increasing ROI, Process Improvement

8 Innovative Problem Solving Steps to Organisational Effectiveness

Posted by Lacides Castillo on 13/12/17 09:45

 Have you ever been frustrated by not having solved a difficult problem the right way or worried that you are wasting resources while providing little in the way of organisational effectiveness? This type of situation happens more than you might think and it has certainly happened to me. On top of that, nowadays there is an explosion of information that complicates both a problem's context and understanding, thus making the right decision becomes even more difficult.

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Topics: Process Improvement

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