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Emma Harris

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Total Quality Management: an Early Adopter of the ISO Process Approach

Posted by Emma Harris on 15/11/17 11:51

Total Quality Management (TQM) is an approach that focuses an organisation's efforts towards continually improving its ability to deliver high quality products and services to its customers. 

TQM enjoyed widespread attention during the late 1980s and early 1990s, but since then it has been somewhat overshadowed by the ISO 9000 family as well as Lean and Six Sigma. However, it is worth spending time thinking about, both because its implementation is generally based on the 8 principles of quality management - which were later formalised by the ISO 9000 certification processes - and because TQM describes a management approach to long-term success through customer satisfaction. 

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Topics: Quality, BPM

Capturing a Business Process: 3 Tips for Process Discovery Workshops

Posted by Emma Harris on 07/11/17 15:30

How do you most effectively capture your organisation's knowledge, experience and procedures into a process map? There are many approaches to process capture out there, but what works best and what will ensure that you capture the process correctly?

Over the years at Triaster, we have facilitated many process improvement projects for multiple customers in many different environments  - and we always start with a process discovery workshops. With the benefit of this experience, I would like to share some best practice approaches to running a process discovery workshop.

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Topics: Process Mapping

How to Successfully Transition to ISO 9001:2015 [Video]

Posted by Emma Harris on 24/10/17 10:43

'Tis the season to think about quality and more specifically, ISO 9001 requirements.  September 2018 is the deadline for the ISO 9001: 2015 transition, so it might be time to find out what's needed when the auditor comes calling.

In order to achieve the 2015 version, you are going to need to know:

  • What's different from the old version
  • Why the change was made
  • What's expected from you and your Quality Management System

This knowledge will go a long way in helping you understand the new ISO 9001 requirements auditors are looking for to award the new version of the standard.

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Topics: Quality

10 Business Improvement Techniques to Stop Wasting Money

Posted by Emma Harris on 10/10/17 12:29

Having an effective business strategy is more than just finding new and improved ways of getting new customers, it's also about implementing the type of business improvement techniques that stop waste and ensure higher levels of efficiency.

Waste is the real killer in business. It has been estimated that as much as 95% of our business processes are wasteful - that's a great mark for an exam, but pretty appalling if you don't want to pump money straight down a funnel. 

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Topics: Increasing ROI

Get Best Return On Investment From Business Process Mapping Software

Posted by Emma Harris on 14/09/17 12:10

When looking at Business Process Mapping Software, the expected return on investment (ROI) is absolutely central to our decision to buy any software. We want to be confident of a substantial return on both the cost of the software and all the time spent using it.

What’s more, we probably need to quantify the expected return in order to secure budget for the software purchase and the project that it is to be used for.

There is no dispute that process mapping is one of the pivotal BPM tools, central to any improvement initiative, but you shouldn't just look for a process mapping tool, you should be looking to find software that offers the best return on investment for your Process Mapping projects - here's how to do just that...

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Topics: Increasing ROI, Process Mapping

18 Top Business Challenges BPM Can Solve [Video]

Posted by Emma Harris on 15/08/17 11:57

What are the top business challenges that you are dealing with on a daily basis? Obviously, it can be challenging to come up with organisation-wide fixes for key business challenges that create bottlenecks and suck time, resources and money out of the business. 

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Topics: BPM

The Ultimate Guide to Using BPM Software: 10 Key Steps [Video]

Posted by Emma Harris on 03/08/17 10:46

Achieving excellence is never easy, if it was everybody would be doing it and it wouldn't be called excellence anymore. Implementing a BPM Software System correctly can be difficult, especially when you don't know where the pitfalls and wrong turns are in the maze of implementation. 

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Topics: BPM

How to Develop and Implement a Risk Management Process in Your Business

Posted by Emma Harris on 11/05/17 16:57

Your risk management process approach needs to be wrapped up in your quality strategy - in my experience, you can't really talk about one without also focusing on the other. This article deals with the cost of quality failure,  5 risk management process principles you need to put in place, putting a quality focus at the heart of your business and the type of tool you'll need to drive its success. 

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Topics: Quality

The Top 10 Things Your Quality Management System Must Deliver

Posted by Emma Harris on 04/05/17 16:35

Quality Management System is a key implementation in any organisation. Your first consideration before implementing a QMS for a quality improvement project, must always be whether or not the QMS meets the specific needs of your organisation. These ten tips are a great checklist for making sure you've got the very best system to develop a successful quality strategy.

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Topics: Quality

How to Succession Plan and Capture Employee Knowledge in 3 Steps (Video)

Posted by Emma Harris on 27/04/17 09:25

Developing a 'how to' succession plan may not be something you want to think about because you don't want to entertain the thought of your best people leaving key roles; and while it may be the most prudent approach to try and keep your staff superstars happy and motivated, you'll also need a backup succession planning process in case you need to release your favourite employee back into the wild.

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Topics: Process Mapping

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