Triaster Blog

Emma Harris

Recent Posts

Employee commitment: Why the Problem May Not be Employees

Posted by Emma Harris on 15/03/18 10:39

Inconsistent working is such a common problem. Generally, the larger the organisation the more scope there is for people to do the same thing in different ways, but it’s a problem for small organisations too. Basically, as soon as you get two people doing the same thing, there is scope for them to be doing it differently. And you can generally bet that they will be - but does this mean that employee commitment is lacking?

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Topics: Process Mapping, BPM

10 Ways to Reduce Waste With Lean Continuous Improvement

Posted by Emma Harris on 13/03/18 15:55

When trying to implement Lean continuous improvement projects, quality managers often ask themselves how to cut waste effectively in their organisation. Unsurprisingly, wasteful processes may slow down efficiency - consequently costing a business time and money.

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Topics: Process Improvement, BPM

How Much Do the Triaster Online Platform and BPM Services Cost?

Posted by Emma Harris on 22/02/18 12:27

The starting cost of the Triaster Online Platform can be easily found on our website, as it comes in three clearly priced and easy to understand systems (Start-up, Standard and Professional).

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Topics: BPM

 What is Process Mapping, Who Does it and Why Use it?

Posted by Emma Harris on 06/02/18 12:30

Who uses process map software? People who want to improve their organisations - it's as simple as that. If you are seeking business improvement, it's important to remember that optimising what you already do can have a much larger business improvement influence than just about anything else. That's why process mapping is still the king of business improvement and ROI. So what is process mapping, who does it and why use it? Let's start from the beginning...

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Topics: Process Mapping, BPM

Problems with Continuous Improvement: Achieving Employee Buy In

Posted by Emma Harris on 31/01/18 15:47

One of the biggest problems with continuous improvement when implementing a Business Management Sustem is achieving employee buy in, i.e. for the employees to follow the agreed processes. At Triaster, we work with many different organisations from many different sectors, but getting their employees to use their Business Process Management system and follow the correct process is always a challenge.

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Topics: Process Improvement, BPM

10 Reasons Why BPM is Important for Your Business Improvement Strategy

Posted by Emma Harris on 21/11/17 15:30

To answer the question as to 'why BPM is important for your business improvement strategy' it is helpful to first look at the problem. The problem with business improvement is that it's an incredibly broad concept with all manor of voices offering 'best practice' and business improvement tools for success - it can be a needless time suck that offers very little real value.

Today's biggest business improvement hurdle has nothing to do with money and everything to do with the business improvement techniques we are investing our time into and the efficiency gains they are providing in the long run. This comes down to one important commodity...time and answering another important question...what is your time worth to you?

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Topics: BPM

Total Quality Management: an Early Adopter of the ISO Process Approach

Posted by Emma Harris on 15/11/17 11:51

Total Quality Management (TQM) is an approach that focuses an organisation's efforts towards continually improving its ability to deliver high quality products and services to its customers. 

TQM enjoyed widespread attention during the late 1980s and early 1990s, but since then it has been somewhat overshadowed by the ISO 9000 family as well as Lean and Six Sigma. However, it is worth spending time thinking about, both because its implementation is generally based on the 8 principles of quality management - which were later formalised by the ISO 9000 certification processes - and because TQM describes a management approach to long-term success through customer satisfaction. 

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Topics: Quality, BPM

Capturing a Business Process: 3 Tips for Process Discovery Workshops

Posted by Emma Harris on 07/11/17 15:30

How do you most effectively capture your organisation's knowledge, experience and procedures into a process map? There are many approaches to process capture out there, but what works best and what will ensure that you capture the process correctly?

Over the years at Triaster, we have facilitated many process improvement projects for multiple customers in many different environments  - and we always start with a process discovery workshops. With the benefit of this experience, I would like to share some best practice approaches to running a process discovery workshop.

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Topics: Process Mapping

How to Successfully Transition to ISO 9001:2015 [Video]

Posted by Emma Harris on 24/10/17 10:43

'Tis the season to think about quality and more specifically, ISO 9001 requirements.  September 2018 is the deadline for the ISO 9001: 2015 transition, so it might be time to find out what's needed when the auditor comes calling.

In order to achieve the 2015 version, you are going to need to know:

  • What's different from the old version
  • Why the change was made
  • What's expected from you and your Quality Management System

This knowledge will go a long way in helping you understand the new ISO 9001 requirements auditors are looking for to award the new version of the standard.

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Topics: Quality

10 Business Improvement Techniques to Stop Wasting Money

Posted by Emma Harris on 10/10/17 12:29

Having an effective business strategy is more than just finding new and improved ways of getting new customers, it's also about implementing the type of business improvement techniques that stop waste and ensure higher levels of efficiency.

Waste is the real killer in business. It has been estimated that as much as 95% of our business processes are wasteful - that's a great mark for an exam, but pretty appalling if you don't want to pump money straight down a funnel. 

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Topics: Increasing ROI

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