All organisations rely on the collection and reporting of metrics to show how well they are doing and to work out a strategy for how to be more effective and efficient. The most common of these being the financial metrics, that get reported to the board.
Employee engagement does not have to require the budget of Google in order to make an impact. In fact most employees value a strong relationship with their co-workers and managers over material gifts. Managers who invest in developing a strong relationship with their employees will have increased engagement and loyalty.
When putting together a process library for an organisation, one of the first questions you need to ask is, why do we need a process library?
Some time ago I became involved in a discussion about what constitutes version control and what the best method is for indicating the latest version. As part of the discussion we got into the realms of how we should represent the version.
At a workshop which I recently attended, the question, 'what is meant by document management?' was asked. It is a good question, which I both explore and answer in this article.
Firstly though, what is a document?
"I know that our organisation will really benefit from a BPM system, but I am having real trouble securing budget for one."
Is this how you feel? If so, it probably means that your business case is not getting buy-in from the Senior Management Team (SMT), because it is not persuading them that the returns on the investment required are of sufficient value.
Business Process Management can be defined as a method used to capture, manage and analyse an organisation's business processes in order to allow for a standardised way of working that can be organised and shared throughout an organisation.
All organisations and teams investing a great deal of time and money in their Business Process Management implementation, want to know that it will be used by its intended end users.
We have set out the ten most important steps to take during implementation to help ensure that it will be.
If you are looking to implement a continual improvement initiative, it is essential to understand what an 'As Is To Be' is and how it is crucial to successful process improvement. Put simply, if you want to improve a business process, you first have to know its current state (as is) and then you need to model the improved future state (to be). This is crucial to continual improvement because...
If your organisation is having business efficiency problems or you just want to improve what you already have, you need to consider getting a process library. Having a process library ensures that employees are performing the same process using the same process methods. A great misconception in business today is that efficiency problems are largely due to a lack of employee engagement but if you don't have a standard way of working, the same task will be performed 10 different ways by 10 different people.