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Terry Giles

Terry Giles is a consultant for TerryAG Consultancy. He has a great deal of experience in developing Business Management Systems based around a variety of models including ISO 9001, TL 9000, ISO 14001, EFQM, Baldrige, CMMi, ITIL, RiskIT and CobiT 4.1 & 5.
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Recent Posts

Version Control in Document Management

Posted by Terry Giles on 17/12/18 14:12

Some time ago I became involved in a discussion about what constitutes version control and what the best method is for indicating the latest version. As part of the discussion we got into the realms of how we should represent the version.

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Topics: BPM

What is Document Management?

Posted by Terry Giles on 28/11/18 11:49

At a workshop which I recently attended, the question, 'what is meant by document management?' was asked. It is a good question, which I both explore and answer in this article.

Firstly though, what is a document?

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Topics: BPM

How to ensure that Continuous Improvement Delivers Positive Change

Posted by Terry Giles on 25/09/18 11:34


How much change is too much change? During my time as a Quality Professional this question has been one I have struggled with.

 On the one hand continuity of a process will lead to a consistent output,  however section 10.3 of ISO 9001:2015 extols us to continually improve the suitability, adequacy and effectiveness of the quality management system.

 

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Topics: Process Improvement

Advanced Robots vs Advanced AI and Their Impact on a Process

Posted by Terry Giles on 18/01/18 10:34

There has been a lot of discussion in the media about the impact advanced robots will have on future human employment. Part of this discussion has moved into the field of advanced AI and how it may impact employment in non-manual labour areas.

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Business Process Management for Real People

Posted by Terry Giles on 16/11/17 11:06

Human beings get bored and look to have a degree of variety in their life. Doing the same thing hour-upon-hour, day-after-day is not conducive to productivity when carrying out repetitive processes.

However, by their nature many business processes are repetitive and because we want to have consistently good outcomes from the processes, variability in the way the processes are carried out is discouraged. However, need this be the case?

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Topics: Quality, BPM

The Process Improvement Catch 22: The Law of Unintended Consequences

Posted by Terry Giles on 16/10/17 11:43

There are many ways that process mapping can be used in an organisation to improve how that organisation works, but the one use that I have found to be the most productive is to model the 'what if' scenario. The law of unintended consequences comes in to play in too many efforts to drive improvement, particularly when improvements are driven on a local basis.

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Topics: Process Improvement

The Problem With Six Sigma: Not Accounting for Variability

Posted by Terry Giles on 10/08/17 10:55

A lot of good articles have been written promoting the Six Sigma process improvement methodology.The premise behind Six Sigma is that you can reduce the variability in your processes and get a much more consistent output, thus reducing costs. This is a very laudable objective. However, it does in my opinion contain one major flaw when looking at process improvement.

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Topics: Process Improvement

Risky Business: 4 Actions for a Successful Risk Management Process

Posted by Terry Giles on 24/07/17 12:34

Triaster partner, Terry Giles, from Terry AG Consulting (previously Information Risk Analyst for Barclays Direct amongst others) has a great deal of experience with the risk management process and process risk analysis.

Terry has kindly decided to share his years of experience on risk management in our new blog providing us with two risk matrix examples and 4 actions to reduce risk...

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Topics: Process Improvement

How to Avoid the Human Error Problem in Process Improvement Techniques

Posted by Terry Giles on 02/06/17 11:25
Terry Giles, from Terry AG Consulting looks at a common problem of process improvement techniques - How people often  underestimate the complexity and how you can avoid this turning into a real problem for you and your organisation.
 
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Topics: Process Improvement

Process Mapping How To: A Practical Solution to Stop You Getting Lost

Posted by Terry Giles on 05/05/17 11:30

In this 'Process Mapping How to' guide, Terry Giles, from Terry AG Consulting, who has spent years mapping and improving processes, considers a very practical problem and gives his personal solution.

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Topics: Process Mapping

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