Sometimes the senior sponsor for a Business Process Management (BPM) system leaves the organisation partway through its implementation. On other occasions the team responsible for quality or improvement in an organisation are clear that implementing BPM is the way to achieve a key objective, but they need to convince the leadership team.
In both these instances - and on similar occasions when trying to get senior buy-in and support - it is tempting for the project team to focus on the BPM system; explaining how it works and what it can do. However what they really need to do is explain what strategic goal it will help to achieve or what problem it will solve.
The purpose of this article is to help with this explanation.
If you Google this question, a variety of definitions are returned; the two I find most useful are:
Business process management (BPM) is a field in operations management that focuses on improving corporate performance by managing and optimising a company's business processes. Theodore Panagacos (25 September 2012). The Ultimate Guide to Business Process Management: Everything You Need to Know and How to Apply It to Your Organization.
and
"The discipline of managing processes (rather than tasks) as the means for improving business performance outcomes and operational agility. Processes span organisational boundaries, linking together people, information flows, systems and other assets to create and deliver value to customers and constituents." Gartner. "Business process management (BPM)".
Neither of these are the explanation to make to your leadership team, but there are some key phrases to focus on:
What leadership team doesn’t want to do this?
But the question remains, what problem does Business Process Management solve?
Identify the strategic initiatives that BPM will support. Capture these as documented in your corporate plan and lead your business case with them.
Then show the link between achieving these and “managing and optimising a company's business processes”.
It is really important to use the language that your leadership team have agreed to and signed off, but strategic objectives are very likely to be around:
These are all problems that BPM solve.
Other problems that BPM solve are more specific, but may well be a corporate objective:
On occasion the decisions may already have been taken to approach a problem in a certain way:
And all that is needed is for the link to be made between achieving this and BPM.
On other occasions a specific problem has been identified and how BPM solves it is what should be explained:
Start with the place that your audience have already reached and take your explanation from there.
When addressing your leadership team, keep focused on just the problem that they are interested in solving, and explain:
Business Process Management enables an organisation to:
Or in other words:
Business Process Management is a way to capture a model of how an organisation works (the AS-IS). Once this is in place, improvements can be modelled (the TO-BE options) and once the best one is determined, the improvements can be made.
Tread cautiously with this one, but one other thing that you could add, if appropriate to your audience, is the potential cost of not addressing the issue. Could it be a quality failure that could end up in the news? If so the damage to your organisation’s reputation would far far outweigh the cost of addressing it now.
Related articles:
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