Business Process Management Software Report: Analysing User Problems

Emma Harris
Software Advice, a Gartner company that reviews BPM software, contacted Triaster recently, following their latest report on trends among Business Process management software users. They had noted that Triaster addresses the main pain points of BPM users and suggested that we write a blog article about it.

We thought that was a really good suggestion! So here goes

As research for their report, Software Advice had asked current BPM software users several questions, the two that I am going to focus on here are:

  • Software Capability - the functions they most often use their software to perform
  • Their major pain points - or top challenges with BPM software

Most used Business Process Management software functionality

Software Advice state that the top three critical BPM software capabilities include:

BPM Report Triaster 1.png

                                     46%                                            44%                                           33%

Whilst the leading Business Process Management Software Capabilities can be summarised as follows:

BPM Report Triaster 2.png

The widespread requirements for BPM software are interesting and certainly reflect the wide variety of software capability requirements that Triaster customers have and the wide variety of problems that organisations use BPM software to solve.

A recent snap poll of some of our customers, asking them to state the problems that they have used Triaster to solve, resulted in an extremely diverse set of answers - from training new staff in an area with a rapid turnover (call centre), to a platform for documenting current business processes and baselining improvement initiatives.

Also mentioned (amongst much else) were:

  • Standardisation of key processes’
  • Documenting key processes to support a major ERP implementation’
  • ‘The need to present content in a searchable, clear fresh modern place’
  • ‘To deliver governance, compliance, quality and continuous improvement to the organisation’

The software capabilities required to deliver on these are therefore unsurprisingly diverse and wide ranging too.

Even just looking at the top three critical BPM software capabilities stated in the Software Advice report, the requirements for content management software and the requirements for analytics and process analysis software are at entirely different ends of the complexity scale and, I believe, herein lies the major pain points of BPM users.

The Major Pain Points of BPM Users

Software Advice state that the majority of BPM software users report they are “very” to “extremely” satisfied with their current software. However, those with moderate to low levels of satisfaction report the following challenges:

  • Non- intuitive interface
    Integration issues
    No mobile access

These issues generally arise when the BPM system user requires an intuitive content management system, which they and the rest of the organisation can easily find, search and use – even out of the office on their mobile phone or ipad - while the BPM software system in fact delivers lots of complex functionality to enable process analysis.

Given that Triaster believe that all content management systems should be Useful, Usable and Used, we ensure that even our most complex process analysis and improvement software features never detract from this.

We deliver ,as standard, an intuitive themed interface and a bespoke design option which is easily and very cost effectively implemented.

 themes triaster 2.pngthemes triaster 4.pngthemes triaster 7.png



(To view more of the intuitive designs that Triaster has delivered for our customers please click here:

There is full mobile access and easy integration to a host of other software systems.

For more on the Triaster platform please click here:

How to avoid the Major Pain Points of BPM Users

Eileen O'Loughlin, market researcher for Software Advice states:

“While a majority of current BPM software users report high levels of satisfaction, those with moderate to low levels of satisfaction reported struggles specifically centered around integration and data import/export issues. To combat these issues, prospective buyers should talk about integration and data migration needs with vendors. This is a critical step all businesses should implement to help combat any struggles that might come up after implementation."

The key message that I would like you to take from this article is: be really clear what your core business objective is and ensure that the BPM software that you purchase, delivers first and foremost on that requirement.

Too often at Triaster, we see the main business users’ requirements for excellent content management being confused by the complex analysis requirements of a potential secondary user.

Don’t let this happen to you.

To see the full Software Advice report please click on the following link:

To view an introductory webinar to the Triaster platform please click play on the below video: 

Wistia video thumbnail - Welcome to the 'Why Triaster?' Webinar

Thanks for reporting a problem. We'll attach technical data about this session to help us figure out the issue. Which of these best describes the problem?

Any other details or context?



To view a video about how the Triaster platform delivers better processes please click here:


Wistia video thumbnail - Welcome to the 'Better Processes' Webinar

Thanks for reporting a problem. We'll attach technical data about this session to help us figure out the issue. Which of these best describes the problem?

Any other details or context?


If you would like to learn more about The 3 'U's of Great Process Libraries please download our white paper below:

New Call-to-action

Related articles:

5 Business Process Management Software Functions You Need to Have

Written by Emma Harris

Emma was Operations Director for Triaster for nearly 20 years, during which time as well as learning and perfecting her BPM and process improvement skills, she honed her inbound marketing expertise. She now runs D2e - Designed to engage - which designs and develops bespoke, engaging, HubSpot CMS websites, that help your entire company to grow and scale. She is delighted to still be delivering Triaster's marketing, whilst also helping other companies turn their websites into their hardest working asset.