Best Business Process Management (BPM) Software: A brief review

Isobel Witts

At Triaster, we are often asked who the main Business Process Management Vendors are. With over 20 years experience in the Business Process Management software and Improvement industry, we understand that choosing to implement a Business Process Improvement initiative will be a big investment and usually involves a lengthy decision making process with multiple stakeholders. So you’ll want to make sure that you choose the right BPM software - one that meets your business needs and objectives.

Before looking at the best Business Process Management software systems below, ask yourself 'what problem am I trying to solve?' and 'what exactly do I need to solve that problem?' Often, it is easier to identify the problems in our organisations (and the right approach to take to solve that problem) by seeing how others have approached it in the past. If you don't know exactly what type of business process improvement tool and functionality you'll need then I encourage you to look at the Business Improvement E-book which analyses how 8 organisations turned their business problems into continual business improvement.

Who are the Main Business Process Management Vendors?


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1. Pega Systems – BPM Suite

A recognised leader in building BPM, Case Management and CRM applications, Pega are well trusted by hundreds of global companies to deliver enterprise-wide, transformation deployments. The Pega 7 Platform enables you to build an enterprise application that directly fits in with your business needs, making it easy to standardise your business processes across your organisation.

Pega 7 BPM also allows you to automate your business processes so that you can reduce costs and improve operational efficiency. Other key features include:

  • Visual App development
  • Provides visibility across business silos
  • Help with regulatory compliance

Pega have a variety of consultancy packages to help with the implementation of the system and offer varying levels of support to accompany their different product options.

2. Appian BPM Software

Another BPM leader, Appian offer up an out-of-the-box “market-leading” software platform that allows you to design, execute, manage and optimise your business processes. Using drag-and-drop functionality you can rapidly build your processes and store them for re-use while their built-in real-time management tools allow you to assign tasks and view user performance. Other features include:

  • Social collaboration
  • Dynamic reporting
  • Predictive analytics

Like Pega, Appian also have several consultancy packages tailored to your business needs and objectives. Customer support comes in the form of a community forum, Knowledge Base and helpdesk support via phone and email.

3. IBM Blueworks

IBM’s cloud-based BPM platform allows you to ‘capture process knowledge, improve business operations and drive out inefficiencies’. This easy-to-use process modelling tool gives you the option to add company specific custom properties to documentation and enables you to analyse, and compare process metrics. Key features also include:

  • Team collaboration
  • Ability to share models in the cloud
  • Automatic saving and back-up of work

 IBM’s ease of use model means that you can get started straight away with no training required. This all singing, all dancing BPM platform allows you to build your business processes quickly and easily so that they can be shared across your organisation.

Choosing the best BPM system supplier for you

These 3 software platforms all have various features that will help you to achieve your business goals and objectives, and all come with differing price tags depending on the features and support options chosen. For more information on how BPM systems are priced, please read:

How much does a Business Process Management (BPM) software system cost?

Whichever BPM software vendor you choose, you should make sure that you first trial the system to check that it is a good fit for your organisation and also meet with existing customers if possible. 

Triaster understand that researching a Business Process Management software platform for your organisation is a lengthy process, and not one that should be entered into lightly unless you have fully armed yourself with all the relevant information so that you can create a shortlist of potential suppliers.

The key questions you should be asking include:

  • What are my goals?

Before you start looking for your new BPM system you need to establish what you want to achieve with it.

  • What is my budget?

You’ll need to think about whether you want an out-of-the-box solution that you can just plug in your data and go, or if you’d like something that is completely bespoke to your organisation’s requirements

  • What is the potential ROI?

Don’t forget to ask about the potential ROI you could gain with the system and also about the ROI that current clients have achieved

  • How do I want this to be implemented in my organisation?

You’ll need to decide whether you want a cloud-based solution or if you’d prefer for the software to be installed on your company’s servers or on a hosted server.

  • How user friendly is the system?

You will need to make sure that any system you choose will be useful and usable not only by your end users, but also by the people who will be maintaining the system on a daily basis.

  • How can I really make the most of it?

You might want to look at scaling the solution to cover the processes across all areas of the organisation

We hope that you found this article helpful, as a company that offers Business Process Management software and services ourselves, we do hope to assist you through this process of choosing the system which is the best fit for your organisation, as much as possible and we would be very happy to answer any questions you may have about how the Triaster Platform can help you achieve your business goals and objectives.

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Related articles:

7 Key Questions to ask when shopping for Business Process Management software

How much does a Business Process Management (BPM) software system cost?

Evaluating Business Process Management Systems: Meeting our customers

Written by Isobel Witts

Isobel joined Triaster in September 2014 as our Customer Success Administrator. After about a year in the role she decided marketing was where her main interest lay and she began working with Emma as a new Triaster website was developed and the Triaster blog was started. The move was very successful, resulting in her moving full time into a marketing role, firstly at Triaster and subsequently for a local marketing agency.