The benefits of process mapping your organisation can be legion and can often provide a substantial return on investment. Read through our Top 10 to learn about the benefits and how business process mapping can become one of your most valuable continual improvement tools
1. Visibility of your end-to-end processes
Process mapping end-to-end processes in the organisation helps to break down the silos by giving employees visibility of what they deliver and how it impacts not only other areas of the business but also ultimately the customer. Process mapping helps employees understand where they fit within the organisation and how they work as a cross-functional team.
2. Evidence change
Let’s not change for change’s sake. Map the AS IS process and use this as a baseline to look at alternative ways to do things (TO BE variants). You could even store meta-data such as cost, total effort and waiting time against the activities so that you can be sure that the suggested changes are truly going to add value to the business through reducing cost, reducing duplication and improving the overall service to the customer.
3. Show who is responsible and accountable for activities and who owns the overall process
Everyone in the organisation performs a process, but who is ultimately responsible and accountable for specific activities? Process maps can provide visibility of who is responsible and accountable across the organisation for specific process steps and show ownership for the overall process.
4. Support Induction and Training
Process maps are also a great resource for induction and training. What a perfect way to communicate best practice through an approved process map. Through a Triaster Process Library, employees can search for processes based on their job role too!
5. Change process mapping narrative by making it a powerful continual improvement tool that is useful, usable and used
Process mapping typically has a bad reputation because the process maps are rarely used beyond the change project(s). No wonder staff groan at the thought of process mapping because they have all ‘done it before’ and ‘never saw the process maps again’. The key is to ensure the process maps ‘live’ past the change project(s) by making the processes reusable (see #6) and sharing the processes across the organisation; however it is important to ensure that the process maps are easily accessible, easy to understand and accurate.
6. Re-purpose/re-use Process Mapping
Process maps can be used for so many things:
- Change programmes
- Visibility of process ownership
- Visibility of who is responsible and accountable for activity steps
- Cross-functional (end-to-end) process visibility
- Can serve as the business/integrated management system
- Help customers understand how processes are delivered to them
- This list goes on…
7. Show compliance and continual improvement
Process maps can be used to show compliance to regulatory standards such as ISO, FCA and SOX to name a few and will also serve as a valuable resource for internal/external audits.
Meta-data can be stored against the process or activity step to show where the organisation is compliant to specific clauses or to evidence proper controls in place. In addition, with an applied process governance, the organisation could show the trend of continual improvement by building a history of changes to processes.
In addition, this would ensure the organisation does not inadvertently revert back to ‘old ways of working’ as there is evidence as to why and when and by whom the process was changed in the first place.
8. Identify and mitigate risk
Process maps can be used to identify and show where Risk has been identified within the business and what controls are in place or need to be in place to mitigate the risk. Sharing visibility and educating employees of risk areas and controls will prove invaluable as knowledgeable employees will become proactive to mitigate the ‘risk’ rather than reactive.
9. Support Operational Excellence
Give employees a chance to find the answers themselves rather than asking their colleague or line manager. Process maps can be a valuable source of information and can link to:
- guidance note/work instructions
- or anything that will help the employee to do their job
However, as mentioned in #5, processes must be accessible and accurate, which is why you might want to invest in business process mapping software that is more accurate and holds the mapped processes in a single, accessible system.
10. A ‘snapshot’ of your business
Mapped processes provide everyone in your organisation a snapshot of how you do business today, and offers a mechanism to look at how you could do business tomorrow, more efficiently.
Would you like to find out how process mapping can save you time, standardise your processes and drive down costs in your organisation? Download our free white paper to learn more about the benefits of process mapping: