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Develop A Quality Management Strategy: 2 Failures You Can Learn From (Video)

Posted by Brad Fagan on 22/03/17 11:40

Failure can often teach you more than success can. Like Thomas Edison said, 'I have not failed. I've just found 10,000 ways that won't work'.  The concept of total quality management focuses on continuous improvement and this, along with the embedding of a quality culture, is the single most useful focus for framing quality management strategy.

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Topics: Quality

What Is the EFQM Excellence Model and How Useful is it For You?

Posted by Brad Fagan on 24/02/17 15:30

So you want to be excellent? Not everyone can be. It takes hard work, commitment to the 'excellence cause' and a willingness to do things that other companies won't.

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Topics: Quality

How to Convince Your Organisation That Quality Management Is King (Video)

Posted by Brad Fagan on 23/02/17 13:30

In this video, we attempt to debunk the narrative that quality is 'an unnecessary add-on to our business' and change it to 'quality is at the very heart of our processes.'

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Topics: Quality

How to Get ISO 9001 Certification: From An Expert- Part 3

If you are looking for some real expert help with how to get ISO 9001 certification, then you couldn't have picked a better article to read; particularly because our guest writer, Mark Braham, is an expert in IS0 9001:2015 (he co-wrote it) and over this three part series, he has explained how you can go about obtaining ISO 9001 certification.

This is the third and last article from Mark, a CQI category A liaison at ISO/TC176, the international working committee responsible for writing lSO 9001:2015. He is the Chair of the UK national standards body (BSI) and managed QS1 who are responsible for collating and drafting all UK responses to ISO (International Organisation for Standardisation) and UK voting on the standard.

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Topics: Quality

How to Manage Risk and Comply With the Senior Managers Regime

Posted by Brad Fagan on 01/02/17 16:52

Since the introduction of the Senior Managers Regime, today's business climate is changing to accept more accountability. But what does the recent FCA (Financial Conduct Authority) regulation mean for banking regulatory compliance? and how do you ensure that you don't end up on the wrong side of the FCA?

The financial sector in the Uk is the most recent recipient of tighter regulations regarding accountability which has also seen new regulations for building societies and a parallel regulation for insurers. This is beginning to point towards a new type of governance where co-operation, not competition and idea sharing, rather than hiding trade secrets, is the way forward.

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Topics: Quality

How to Get ISO 9001 Certification: From An Expert- Part 2

If you are looking for some real expert help with how to get ISO 9001 certification, then you couldn't have picked a better article to read; particularly because our guest writer, Mark Braham, is an expert in IS0 9001:2015 (he co-wrote it) and over this three part series, he will explain how you can go about obtaining ISO 9001 certification.

This is the second article from Mark, a CQI category A liaison at ISO/TC176, the international working committee responsible for writing lSO 9001:2015. He is the Chair of the UK national standards body (BSI) and managed QS1 who are responsible for collating and drafting all UK responses to ISO (International Organisation for Standardisation) and UK voting on the standard.

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Topics: Quality

How to Get ISO 9001 Certification: From An Expert- Part 1

If you are looking for some real expert help with how to get ISO 9001 certification, then you couldn't have picked a better article to read; particularly because our guest writer, Mark Braham, is an expert in IS0 9001:2015 (he co-wrote it) and over this three part series, he will explain how you can go about obtaining ISO 9001 certification.

This is the first from Mark, a CQI category A liaison at ISO/TC176, the international working committee responsible for writing lSO 9001:2015. He is the Chair of the UK national standards body (BSI) and managed QS1 who are responsible for collating and drafting all UK responses to ISO (International Organisation for Standardisation) and UK voting on the standard.

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Topics: Quality, Process Improvement

Your Quality Management System Must Deliver 10 Things (Video)

Posted by Emma Harris on 19/01/17 09:56

It's great to have a quality managment system in your organisation, but if it isn't delivering these ten things, it might as well be used as a paperweight.

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Topics: Quality, Process Improvement

Good Governance: the Quality Debate Continues

Posted by Emma Harris on 12/01/17 18:15

It was interesting to read the article, ‘Good Governance: Putting the UK Business House in Order’ in the November edition of the Director Magazine and indeed ‘The 2016 Good Governance Report’ released by the Institute of Directors (IoD) in September 2016.

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Topics: Quality

Why Quality Improvement is the Goose That Laid the Golden Egg

Posted by Brad Fagan on 06/12/16 17:51

When it comes to your business, quality is the goose that continually lays golden eggs.

So what is the potential 'golden goose' for you?

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Topics: Quality, Process Improvement