Triaster Blog

Business Process Management for Real People

Posted by Terry Giles [Guest Post] on 16/11/17 11:06

Human beings get bored and look to have a degree of variety in their life. Doing the same thing hour-upon-hour, day-after-day is not conducive to productivity when carrying out repetitive processes.

However, by their nature many business processes are repetitive and because we want to have consistently good outcomes from the processes, variability in the way the processes are carried out is discouraged. However, need this be the case?

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Topics: Quality, BPM

Total Quality Management: an Early Adopter of the ISO Process Approach

Posted by Emma Harris on 15/11/17 11:51

Total Quality Management (TQM) is an approach that focuses an organisation's efforts towards continually improving its ability to deliver high quality products and services to its customers. 

TQM enjoyed widespread attention during the late 1980s and early 1990s, but since then it has been somewhat overshadowed by the ISO 9000 family as well as Lean and Six Sigma. However, it is worth spending time thinking about, both because its implementation is generally based on the 8 principles of quality management - which were later formalised by the ISO 9000 certification processes - and because TQM describes a management approach to long-term success through customer satisfaction. 

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Topics: Quality, BPM

How to Successfully Transition to ISO 9001:2015 [Video]

Posted by Emma Harris on 24/10/17 10:43

'Tis the season to think about quality and more specifically, ISO 9001 requirements.  September 2018 is the deadline for the ISO 9001: 2015 transition, so it might be time to find out what's needed when the auditor comes calling.

In order to achieve the 2015 version, you are going to need to know:

  • What's different from the old version
  • Why the change was made
  • What's expected from you and your Quality Management System

This knowledge will go a long way in helping you understand the new ISO 9001 requirements auditors are looking for to award the new version of the standard.

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Topics: Quality

7 Useful Tips to Transition to ISO 9001 2015 [Infographic]

Posted by Brad Fagan on 27/09/17 12:10

Because it's now less than a year to go to become compliant with the latest ISO 9001 2015 quality standard, we are ramping up our efforts to get you ready.

Today's quality offering (pun intended) is an infographic with 7 'ISO transition tips' and a white paper written by ISO 9001 Standard expert Mark Braham (which you should really download and read now if you haven't already). 

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Topics: Quality

How to Develop a Quality Strategy/6 Advantages of Quality Control

Posted by Carma Cooper on 05/07/17 11:03

We all know when something is poor quality, but agreeing what quality is and more specifically how to implement a quality strategy in your organisation is harder to define than it may look at first glance.

In this article I am going to explore what quality means, how best to achieve it in your organisation and the advantages of quality control.

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Topics: Quality

The Importance of Process Quality Control: A Quick Case Study

Posted by Paul Elson-Vining on 31/05/17 11:47

I was talking with an auditor recently who had visited an organisation which did not hold process quality control as a primary concern, saying they had too many other things to worry about. When asked how much mistakes cost, the answer was ‘not a lot’. The auditor wanted to see if they could get the customer to re-evaluate their position.

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Topics: Quality

How to Develop and Implement a Risk Management Process in Your Business

Posted by Emma Harris on 11/05/17 16:57

Your risk management process approach needs to be wrapped up in your quality strategy - in my experience, you can't really talk about one without also focusing on the other. This article deals with the cost of quality failure,  5 risk management process principles you need to put in place, putting a quality focus at the heart of your business and the type of tool you'll need to drive its success. 

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Topics: Quality

The Top 10 Things Your Quality Management System Must Deliver

Posted by Emma Harris on 04/05/17 16:35

Quality Management System is a key implementation in any organisation. Your first consideration before implementing a QMS for a quality improvement project, must always be whether or not the QMS meets the specific needs of your organisation. These ten tips are a great checklist for making sure you've got the very best system to develop a successful quality strategy.

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Topics: Quality

Develop A Quality Management Strategy: 2 Failures You Can Learn From (Video)

Posted by Brad Fagan on 22/03/17 11:40

Failure can often teach you more than success can. Like Thomas Edison said, 'I have not failed. I've just found 10,000 ways that won't work'.  The concept of total quality management focuses on continuous improvement and this, along with the embedding of a quality culture, is the single most useful focus for framing quality management strategy.

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Topics: Quality

What Is the EFQM Excellence Model and How Useful is it For You?

Posted by Brad Fagan on 24/02/17 15:30

So you want to be excellent? Not everyone can be. It takes hard work, commitment to the 'excellence cause' and a willingness to do things that other companies won't.

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Topics: Quality

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