Triaster Blog

Planning for the Quality Profession of the future [CQI Guest Post]

Over the past few months I’ve taken you through our CQI Competency Framework, explaining the relevance of each section and how the proposition comes full circle – driving you towards continuous improvement.

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Topics: CQI Guest Posts

The Importance of Context and Leadership to Improving Quality

[CQI Guest Post]

Good Governance, Assurance and Improvement are the tools used by a quality professional. Unfortunately, a focus on tools can create the feeling that quality management is some kind of dark art, unfathomable to others but accepted as a necessary evil – ‘we need that ISO certificate!’ It can also lead to a certain faddism in quality management – ‘this year we are doing lean!’ – and that ‘here we go again’ feeling.

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Topics: CQI Guest Posts

Linking Governance and Assurance to improve Quality [CQI Guest Post]

Let me take you back to 2008 and the big financial bang. During a briefing by academics at the London School of Economics on the turmoil in the international markets the Queen asked: 'Why did nobody notice it?'

Of course many people saw it coming and have continued to see other failures coming since: VW using cheat devices, serious problems at FIFA, the dangerously poor care provided at Stafford hospital… I’ll leave you to complete the post-2008 list.

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Topics: CQI Guest Posts

CQI Competency Framework: Governance

[CQI Guest Post]

Last year I attended the IOD annual conference in London, just after the VW scandal broke. I was intrigued by the debates among executives and non-executives questioning whether a Board is responsible for the culture of an organisation and why quality failures keep surprising them. Of course they are responsible for culture and they should not be surprised.

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Topics: CQI Guest Posts

Re-Positioning the Quality Profession [CQI Guest Post]

For all organisations, the delivery of high-quality products and services is essential. The consequences of failure to deliver can be highly significant in today’s world of increasing customer and stakeholder expectations, regulatory oversight and the use of social media to broadcast success or failure.

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Topics: CQI Guest Posts

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