One of the questions I have been asked on occasion concerns the comparison between policy vs process vs procedure and what the difference is? Over the years, I have created a lot of business management documentation and seen a great deal of processes, policies and procedures being created by Triaster’s customers. I know that deciding which information should be captured in which type of document, can be a real minefield for the author - so, in this article we answer the question:
Triaster customers who are keen to increase staff engagement with their Business Processes tend to ask the same question: “How do I get people to take ownership of their processes?” Fortunately, having implemented Business Management Systems in various business arenas over many years, we have some golden rules to help you to achieve just that.
To answer the question as to 'why BPM is important for your business improvement strategy' it is helpful to first look at the problem. The problem with business improvement is that it's an incredibly broad concept with all manor of voices offering 'best practice' and business improvement tools for success - it can be a needless time suck that offers very little real value.
Today's biggest business improvement hurdle has nothing to do with money and everything to do with the business improvement techniques we are investing our time into and the efficiency gains they are providing in the long run. This comes down to one important commodity...time and answering another important question...what is your time worth to you?
Human beings get bored and look to have a degree of variety in their life. Doing the same thing hour-upon-hour, day-after-day is not conducive to productivity when carrying out repetitive processes.
However, by their nature many business processes are repetitive and because we want to have consistently good outcomes from the processes, variability in the way the processes are carried out is discouraged. However, need this be the case?
Total Quality Management (TQM) is an approach that focuses an organisation's efforts towards continually improving its ability to deliver high quality products and services to its customers.
TQM enjoyed widespread attention during the late 1980s and early 1990s, but since then it has been somewhat overshadowed by the ISO 9000 family as well as Lean and Six Sigma. However, it is worth spending time thinking about, both because its implementation is generally based on the 8 principles of quality management - which were later formalised by the ISO 9000 certification processes - and because TQM describes a management approach to long-term success through customer satisfaction.
Change management and continuous improvement are sometimes used interchangeably to describe transformational changes to a business or its way of working. However, these terms are focused on very different change strategies, and the method you choose will depend on how you want the changes to be made and how much of a cultural upheaval your company can tolerate. Often a combination of these two is the best approach.
Triaster recently got favorable ratings from one of the top software review sites online. Our BPM software solution was examined by B2B directory FinancesOnline.com and came through with a score of 8.0 out of 10 and a user satisfaction rating of 95%.
Recently, I asked 20 respected Business Improvement experts to give their view on the number one golden rule for achieving success with any Business Improvement project.
I wanted to see if there was
1: A consistent practice for business improvement success and;
2: A way of helping others to prioritise the most important aspects of improvement projects.
I am happy to say that you will be able to identify both in this article.
Supply Chain Management can be a logistical nightmare. Communication with entities outside the business and even different operating units within the same organisation can prove challenging without the type of secure management system that allows organisations to have the flexibility to share their sensitive information with those who need to see it.
What are the top business challenges that you are dealing with on a daily basis? Obviously, it can be challenging to come up with organisation-wide fixes for key business challenges that create bottlenecks and suck time, resources and money out of the business.