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Terry Giles [Guest Post]

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Business Process Management for Real People

Posted by Terry Giles [Guest Post] on 16/11/17 11:06

Human beings get bored and look to have a degree of variety in their life. Doing the same thing hour-upon-hour, day-after-day is not conducive to productivity when carrying out repetitive processes.

However, by their nature many business processes are repetitive and because we want to have consistently good outcomes from the processes, variability in the way the processes are carried out is discouraged. However, need this be the case?

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Topics: Quality, BPM

The Process Improvement Catch 22: The Law of Unintended Consequences

Posted by Terry Giles [Guest Post] on 16/10/17 11:43

There are many ways that process mapping can be used in an organisation to improve how that organisation works, but the one use that I have found to be the most productive is to model the 'what if' scenario. The law of unintended consequences comes in to play in too many efforts to drive improvement, particularly when improvements are driven on a local basis.

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Topics: Process Improvement

The Problem With Six Sigma: Not Accounting for Variability

Posted by Terry Giles [Guest Post] on 10/08/17 10:55

A lot of good articles have been written promoting the Six Sigma process improvement methodology.The premise behind Six Sigma is that you can reduce the variability in your processes and get a much more consistent output, thus reducing costs. This is a very laudable objective. However, it does in my opinion contain one major flaw when looking at process improvement.

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Topics: Process Improvement

Risky Business: 4 Actions for a Successful Risk Management Process

Posted by Terry Giles [Guest Post] on 24/07/17 12:34

Triaster partner, Terry Giles, from Terry AG Consulting (previously Information Risk Analyst for Barclays Direct amongst others) has a great deal of experience with the risk management process and process risk analysis.

Terry has kindly decided to share his years of experience on risk management in our new blog providing us with two risk matrix examples and 4 actions to reduce risk...

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Topics: Process Improvement

How to Avoid the Human Error Problem in Process Improvement Techniques

Posted by Terry Giles [Guest Post] on 02/06/17 11:25
Terry Giles, from Terry AG Consulting looks at a common problem of process improvement techniques - How people often  underestimate the complexity and how you can avoid this turning into a real problem for you and your organisation.
 
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Topics: Process Improvement

Process Mapping How To: A Practical Solution to Stop You Getting Lost

Posted by Terry Giles [Guest Post] on 05/05/17 11:30

In this 'Process Mapping How to' guide, Terry Giles, from Terry AG Consulting, who has spent years mapping and improving processes, considers a very practical problem and gives his personal solution.

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Topics: Process Mapping

Why Use Process Mapping? Or Why Map Processes?

Posted by Terry Giles [Guest Post] on 18/04/17 15:48

Terry Giles, from Terry AG Consulting, who has spent years mapping and improving processes, takes a step back and considers the question, ‘why use process mapping?

A question I am asked frequently is ‘Why do we need to map our processes?’ I get this question so frequently that I thought it justified an entire blog post - because the benefits of process mapping have the potential to be outstanding.

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Topics: Process Mapping

RACI Matrix: Chart, Model and Discover How to Identify the Process

Posted by Terry Giles [Guest Post] on 30/03/17 14:45

Terry Giles, from Terry AG Consulting, has spent years working with, and refining, process improvement methodologies. Terry uses his years of experience here to break down the RACI Matrix and show how it can model and identify your processes and why that's actually useful.

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Topics: Process Improvement, Process Mapping

What is a Process? The Anatomy of a Process Explored

Posted by Terry Giles [Guest Post] on 08/03/17 10:31

The terms process mapping, process improvement and business processes are used all the time by quality and improvement professionals; but what is a process? Triaster partner, Terry Giles, from Terry AG Consulting (previously Information Risk Analyst for Barclays Direct amongst others) explains.

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Topics: Process Improvement

Process vs Procedure: What is the Difference?

Posted by Terry Giles [Guest Post] on 02/03/17 10:10

Triaster partner, Terry Giles, from Terry AG Consulting (previously Information Risk Analyst for Barclays Direct amongst others) has a great deal of experience with process mapping and process improvement methodologies: from LEAN to CMMI. This allows him a unique perspective on the 'process vs procedure' debate.

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Topics: Process Improvement

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